📍 3 The Valley Shopping Village, Team Valley, Gateshead NE11 0EN 🕘 Mon–Thu 9.00am–5.00pm  ·  📞 0191 5111 878

About BFG Hearing Solutions

Redefining hearing care with a client-centric approach — at our Team Valley clinic, in your home, and across the North East community.

BFG Hearing Solutions hearing care

Our mission

We are committed to improving the lives of people facing hearing challenges through tailored solutions and personalised care. Through expertise and compassion, we strive to enhance hearing health and quality of life for all.

Our vision

A world where everyone has access to the best hearing solutions and support. By promoting awareness, advancement and inclusivity, we empower people to live life to the fullest — without limitations imposed by hearing loss.

Welcome to BFG Hearing Solutions

If you've noticed someone struggling — turning the TV up, missing parts of conversations, or complaining of ear discomfort — now is the ideal time to get expert help. We address the full range of hearing concerns to ensure optimal hearing health and wellbeing.

We understand it can be difficult for elderly and vulnerable people to leave the security of home, so we bring premium care directly to them. We work closely with care home managers and local authorities to make access seamless — and now also welcome visitors to our Team Valley clinic.

Our team of friendly, professional HCPC and BSHAA registered dispensers are fully insured and DBS-checked. We're always transparent about pricing and honest in our advice.

BFG Hearing Solutions team at work
Paul Jepson MSHAA
Meet your audiologist

Paul Jepson, MSHAA

Audiologist · Hearing Aid Dispenser · Ear Wax Removal Specialist

Paul is a highly skilled and experienced audiologist with a reputation for compassionate, professional care. Holding HCPC registration (No: HAD02842), he delivers personalised solutions from hearing aid fitting to safe earwax removal. Whether routine care or specialised assistance, Paul's expertise and patient-focused approach make him a trusted name in audiology.

Hear from our clients

Rated Excellent from 11 reviews on Google

★★★★★
"Excellent ear consultation. Paul was professional, friendly, and informative. The use of a camera made the experience engaging, allowing me to visually understand my ear health. He guided me through every step, making the process efficient and comfortable. Highly recommend BFG Hearing Solutions for anyone needing ear checks!"
Kaitlyn Forster
★★★★★
"Fantastic service from Paul and the team. After years of working down the pits my dad was practically deaf and basic hearing aids just did not help at all. We had an in-depth consultation with Paul, who is very knowledgeable. Great service from start to finish — I only wish we had contacted BFG sooner."
Jacqueline Browell
★★★★★
"Speedy appointment, Excellent service, Wax removal pain free, 10/10 service"
Lesley Outterside

Unsure about your hearing? Find out in 4 minutes.

Take our free online hearing check from home — or call us to book a full assessment at our Team Valley clinic.

Take the free online hearing check Call 0191 5111 878